Providing Diagnostic Files for Support Cases
The majority of support cases involve asking questions about specific projects that you are working on. Whether the question is about the software operation or the engineering usage or results, we will frequently need additional project and related files to be able to investigate and answer your questions. You can provide these diagnostic files along with your initial request and often reduce the time you wait for an answer by at least 1 day, and more if we need to ask you iteratively for various files.
Please use the links below to learn more about what diagnostic files are typically needed for the various support questions that we receive.