File Transfer for Support Cases
Large files can now be transferred using the ANSYS Secure File Transfer system. This replaces the anonymous FTP methods we previously used. All file transfers are initiated by us. If you have files to provide for a support case that are too large for email attachment (or are blocked files types), please email email@example.com to create a support case and let us know you have files to provide. Once the case is assigned to an engineer, he will send you an email containing a link and instructions on how to access the ANSYS Secure File Transfer system and transfer the files.